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Pegasus Airlines Flight Compensation

Pegasus owes you compensation on almost every route, but under different rules. Arrive 3 or more hours late for a reason within Pegasus’s control and you get €250 to €600 depending on distance: under EU261 from the EU, UK261 (£220 to £520) from the UK, and Turkey’s own rules on flights from or within Turkey, which pay €100 on domestic routes.

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Which rules apply to your Pegasus flight?

Pegasus Airlines is a Turkish low-cost airline based at Istanbul Sabiha Gökçen airport (flight numbers start with PC). Because Pegasus is not a European airline, the airport you departed from decides which rules apply:

Your Pegasus flight What you can get
From an EU airport, for example Amsterdam, Berlin or Vienna to Istanbul
EU261		 €250, €400 or €600 by distance if you arrive 3 or more hours late, plus meals, a hotel if needed, and a refund option after 5 hours
From a UK airport, for example London Stansted to Istanbul
UK261		 £220, £350 or £520 on the same conditions
From or within Turkey, including Istanbul to Amsterdam or London
Turkish rules (SHY-YOLCU)		 €100 on domestic flights; €250, €400 or €600 on international flights, if you arrive 3 or more hours late, or after a cancellation or denied boarding. Paid in Turkish lira
Any international flight
Montreal Convention		 Proven costs caused by the delay and damaged or lost baggage, if both countries are parties to the convention (Turkey is, since 2011)

Rules last checked: 23 October 2026. Rules change, so check the sources at the bottom of this page if your flight is recent.

How much on your route: Pegasus examples

All three regimes pay by flight distance and by how late you arrive at your final destination. On international routes the Turkish bands match the European ones, so the amount is the same in both directions; only the rulebook changes.

Route via Istanbul Sabiha Gökçen (great-circle distance) If you arrive 3+ hours late
Istanbul – Antalya, domestic (about 460 km) €100 (Turkish rules)
Vienna – Istanbul (about 1,290 km) €250 (EU261 outbound, Turkish rules on the way back)
Berlin – Istanbul (about 1,750 km) €400 (EU261 outbound, Turkish rules on the way back)
Amsterdam – Istanbul (about 2,250 km) €400 (EU261 outbound, Turkish rules on the way back)
London Stansted – Istanbul (about 2,520 km) £350 outbound (UK261), €400 on the way back (Turkish rules)

The bands are €250 (£220) up to 1,500 km, €400 (£350) from 1,500 to 3,500 km and €600 (£520) above 3,500 km. Distances are our own calculation between airport coordinates. For a connection through Istanbul, the distance to your final destination counts. Under the Turkish rules the euro amount is paid in lira at the Central Bank of Turkey selling rate on the day of payment.

Flights from the EU and UK: EU261 and UK261

EU261 (and UK261 in the United Kingdom) applies to every flight departing from an EU or UK airport, including flights on a non-European airline such as Pegasus. It does not cover Pegasus flights from Istanbul to Europe: those fall under the Turkish rules below.

While you wait, Pegasus must give you meals and drinks, and a hotel with transport if you have to stay overnight. Once the delay reaches 5 hours you can choose not to fly and get a refund. A cancellation announced less than 14 days before departure can also give compensation.

New EU rules on the way: on 7 July 2026 the European Parliament approved a revision of the air passenger rules. It keeps the 3-hour threshold and only applies 12 months after it enters into force, so for now the rules above apply.

Flights from or within Turkey: the Turkish rules (SHY-YOLCU)

Turkey’s air passenger regulation SHY-YOLCU is enforced by the Directorate General of Civil Aviation (DGCA, in Turkish SHGM). It covers flights departing from Turkish airports and flights by Turkish airlines such as Pegasus. An amendment published in the Official Gazette on 10 December 2024 extended cash compensation from cancellations and denied boarding to long delays:

  • Delay: compensation when you reach your final destination 3 or more hours late.
  • Amounts: €100 on domestic flights; €250 up to 1,500 km, €400 from 1,500 to 3,500 km and €600 above 3,500 km on international flights, paid in Turkish lira.
  • Care: meals and refreshments while you wait, and a hotel if the delay runs overnight.
  • Exceptions: no compensation for extraordinary circumstances outside the airline’s control.

Sources do not agree on the exact waiting times before care starts or on when you can ask for a refund for a delay alone, so we leave those details out until we can read the official text.

When Pegasus does not have to pay

Under all three regimes, Pegasus owes no cash compensation when extraordinary circumstances outside its control caused the delay or cancellation, such as severe weather or an air traffic control strike. A technical fault normally does not count as extraordinary. You keep the right to meals, a hotel if needed, and a refund or another flight. Ask staff at the airport to write down the reason they give.

Extra costs and baggage: the Montreal Convention

On international flights, the Montreal Convention lets you claim damage caused by a delay, such as a lost hotel night or a new ticket for a missed connection, and damage to or loss of checked baggage. It is not a fixed amount: you claim what you can prove, up to 6,303 SDR per passenger for delay and 1,519 SDR for baggage (the limits since 28 December 2024). Turkey has been a party since 26 March 2011; the convention applies when your departure and destination countries are both parties.

How to claim from Pegasus and file a complaint, step by step

  1. At the airport: ask Pegasus staff for meals or a hotel while you wait, and ask them to note the reason for the delay or cancellation.
  2. Keep your proof: boarding pass, booking confirmation, a photo of the departure board and receipts for anything you had to buy yourself. Note the time the doors open at your final destination.
  3. Claim from Pegasus in writing through the contact options on flypgs.com, with your booking reference (PNR), flight number, date, the rule you rely on and the amount. Keep the reference number. What to write: how to claim money for a delayed flight.
  4. Flight from or within Turkey, no answer or a refusal? Apply to the Turkish DGCA through its online passenger-rights system KDM-ERP (kdmerp.shgm.gov.tr). Your application goes to the airline, which has 30 days to respond; the DGCA steps in if you cannot agree.
  5. Flight from the EU or UK? Complain to the national enforcement body of the country you departed from (the EU’s Your Europe page explains where), or from the UK see the UK Civil Aviation Authority. These bodies can push the airline but do not pay compensation themselves.
  6. Still no result? The last step is a claim in court, normally in the country you departed from.

When a claim service like AirHelp helps

You can claim yourself, as described above, and keep the full amount. A claim service is useful for flights departing from the EU or UK when Pegasus does not respond or refuses, because they take the case to the enforcement body or to court for you. AirHelp’s free flight check tells you within a minute whether your flight qualifies; they only charge a fee if your claim succeeds, and that fee comes out of your compensation. For flights from Turkey, the DGCA’s free KDM-ERP route is the obvious first step.

The AirHelp button below is an affiliate link: if you claim through it, GoBackpackGo earns a commission at no extra cost to you. How GoBackpackGo makes money.

Flying Turkish Airlines from Istanbul Airport instead? See flight compensation for Turkish Airlines.

Check your Pegasus flight for free with AirHelp

FAQ

How much compensation do I get for a delayed Pegasus flight?

If you arrive 3 or more hours late for a reason within Pegasus’s control: €100 on a domestic Turkish flight, €250 up to 1,500 km, €400 from 1,500 to 3,500 km and €600 beyond. Most Pegasus routes between Western Europe and Istanbul are 1,500 to 3,500 km, so €400 (or £350 from the UK).

Does EU261 apply to my Pegasus flight from Istanbul to Europe?

No. EU261 only covers flights arriving in the EU when the airline is European. A delayed Pegasus flight from Istanbul to Amsterdam or Berlin falls under the Turkish rules (SHY-YOLCU), which since December 2024 pay the same distance-based amounts for a 3-hour arrival delay.

Do I get compensation for a delayed domestic Pegasus flight in Turkey?

Yes, €100 paid in Turkish lira if you arrive 3 or more hours late, unless extraordinary circumstances caused the delay. Claim from Pegasus first, then through the DGCA’s KDM-ERP system.

Where do I complain if Pegasus refuses or does not answer?

For a flight from or within Turkey: the DGCA’s online KDM-ERP system (kdmerp.shgm.gov.tr). For a flight from the EU: the national enforcement body of the departure country. For a flight from the UK: the Civil Aviation Authority. After that, a court claim.

Can I get a refund if Pegasus cancels my flight?

Yes. After a cancellation you choose between another flight and a refund of your ticket, On flights from the EU or UK you also get compensation if the cancellation was announced less than 14 days before departure and not caused by extraordinary circumstances, and you can ask for a refund once a delay reaches 5 hours.

Sources (checked 23 October 2026)

About Pegasus Airlines

Pegasus Airlines is a Turkish low-cost airline with its main base at Istanbul Sabiha Gökçen, on the Asian side of Istanbul. It flies within Turkey and to Europe, the Middle East, Central Asia and North Africa. Website: flypgs.com.